Vitrum Signum
Home Contact us My orders My basket Basket 0 items Checkout +44(0)20 8524 9546
Login
Product search
Email Sign Up
For new products, special offers & promotions

Terms and Conditions

CONDITIONS OF SALE:

All prices EXCLUDE VAT which must be included with all orders at the prevailing rate except for EC orders placed by VAT registered traders and all overseas/export orders outside the EC.

Prices of metal items are subject to revision without prior notice according to prevailing bullion and currency exchange rates.

Silver items are supplied semi-finished for customers own hallmarking.

In accoradance with our policy of constant improvement, we reserve the right to alter specifications and prices of items without prior notice.  All sizes, where quoted, are approximate and descriptions are correct at the time of publication but are subject to alteration.

CREDIT CARD SECURITY

Security is of great importance to us, we aim to provide the highest possible level of security in your transactions.  In doing this we use Sage Pay security services which uses a 128-bit encrypted secure channel to register the transaction.  Sage Pay says that it "has been audited and approved by all of the major UK acquiring banks which require Sage Pay to adhere to all APACS standards"

MINIMUM ORDER

We only accept orders to a minimum value of £10 (excluding VAT and post and packing charges)

GOODS OUT OF STOCK

Where goods are out of stock we will contact you for a substitute or to wait until in stock.

PRIVACY POLICY

We will not divulge your personal details to any other parties and will treat all your personal information as fully confidential.

PAYMENT METHODS

You can pay by any of the following methods:

  • Credit/debit card over a secure server
  • UK Cheque/Postal Orders/Credit/Debit Card by sending through post
    Make cheques payable to VITRUM SIGNUM
  • PLEASE NOTE THAT CARDHOLDERS ARE RESPONSIBLE FOR WEBSITE TRANSACTIONS

COLOUR SAMPLES

The colours displayed on the website are only a guide and we cannot guarantee an exact colour match.  The appearance of the colour samples will vary depending on your screen settings and resolution of your monitor.  Hopefully this website gives you an approximation of the colours available.  Please also note that batch numbers of the enamels can change and it is therefore recommended to test fire the enamel first. Firing temperatures supplied are only a guide and are dependent on a number of variants.

LICENSE TO USE WEBSITE

You may view, download for caching purposes only, and print pages or other content from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

DELIVERY POLICY

UK orders that are under 2Kgs are either sent by First Class Royal Mail.  For orders over 2Kgs Parcelforce is used.  Special delivery is available for more urgent items.  Overseas orders under 2Kgs will be sent by Airmail if under £41 or International Signed For if over £41 and under £500.  International Signed for also requires a signature upon delivery.  Heavier orders will be sent by Interparcel.

Special Delivery - we will do our best to dispatch your order on the same or following working day as long as we have received your order before 12 noon and that items ordered are in stock.  Your parcel will then be dispatched on a next day service which will be delivered at any time up to 1pm.  We will contact you if there are any problems with your order.

Regular Delivery - Orders delivered within the UK are usually delivered within 3-5 working days, however:

If it has been between 5 to 10 working days since you ordered you should check your neighbours to see if a parcel has been left with them and check any outhouses, porches where the parcel may have been left if it will not fit through your letterbox.  Then check with your local sorting office to see if the parcel has been returned there to await collection.

If it has been 14 working days (or 26 for overseas) since you ordered, Royal Mail will now class your order as lost and we are able to send a replacement or give you a refund.  Please contact us on +44(0)20 8524 9546 or email us with your order number, name and address.  We cannot refund or replace goods until 14 working days (or 26 for overseas) have passed from date of dispatch.

Overseas courier delivery - delivery times are approximate and quoted by the courier. We cannot be held responsible for delays in overseas delivery times.

RETURN, REFUND & CANCELLATION

If you wish to change or cancel an order please contact us within 48 hours quoting the order number and date the order was placed.

It is the responsibility of customers to ensure, upon receipt of goods supplied, that they are suitable for their use.  Vitrum Signum cannot be held responsible for any consequential loss.

Should you wish to return goods purchased from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition.  Returns should be made within 14 days notifying us by telephone or email within 48hrs. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. P&P will not be refunded.